Refund policy

Returns to Carven Exhaust Inc only apply if purchased from the www.carvenexhaust.com online store. Carven Exhaust offers a 30 day return on all products that are unused and in original packaging. The 30 day limit begins as soon as the order has shipped. Purchasers are responsible for shipping returned product back to Carven Exhaust Inc on all returns excluding warranty claims. Returns of Carven Exhaust products outside of 30 days from the shipping date, will be handled on a case-by-case basis. If you would like to open a claim for a return please contact us directly at info@carvenexhaust.com.

We take great care in ensuring that our products reach you in excellent condition. However, we understand that occasionally a return may be necessary. In the event that the returned product is damaged or packed incorrectly, please note the following:

1. Restock Fee for Damaged or Incorrectly Packed Items:

   • A 20% restocking fee will be deducted from the refund amount for products that are returned damaged or packed incorrectly.

2. Importance of Careful Packaging:

   • It is crucial to carefully pack the product for return to ensure safe shipping. Damaged items resulting from inadequate packaging may incur the restocking fee.
   • Please use the original packaging or an equivalent sturdy box to safeguard the product during transit.

3. Photographic Documentation:

   • Before returning a damaged item, we recommend documenting the damage with clear photographs. This documentation will assist in expediting the return process.

4. Reporting Damaged Items:

   • If you receive a damaged item, please report it to our customer service team immediately. We will guide you through the return process and provide assistance in resolving the issue.

 We appreciate your understanding and cooperation in adhering to these guidelines. Our goal is to ensure a fair and transparent return process for all our customers. If you have any questions or concerns, please do not hesitate to contact our customer service team for assistance.

Thank you for choosing Carven Exhaust.